Answers to Frequently Asked Questions

How can I obtain pricing information and ordering information?

Please use the form on our Request Business Access web page (see link on the top navigation bar of this page). Pricing information is provided only to qualified businesses and charities. Once your account is approved you can see your price as discounted from MSRP.

After I request business wholesale access, when will my account be activated?

We will review your request for business access and activate your account within 2 business days. To expedite this process, please call and ask us to review your request after you submit it online. Our number is 801-566-7579. We will ask you to provide a tax id number from your state prior to your first order. We only grant access to businesses that can be verified and reserve the right to refuse access for any reason. 

How soon we will receive our order?

Orders are processed in 1-2 business days. A confirmation e-mail will be sent acknowledging all online orders. A further e-mail will notify you when your order has shipped and provide you with a tracking number when applicable. For orders shipping to US destinations, orders usually arrive within 2-5 business days of shipment. This depends upon your proximity to our shipping location in Utah and the shipping service you choose. You can view the status of your order 24/7 by logging into your account. Just use the account login tab in the top navigation bar of this page. Occasionally the item you order may be temporarily out of stock. If this is the case, you will be informed of the approximate length of the delay. For more on shipping rates and delivery times see our Shipping Info Webpage. 

What payment terms do you offer?

We accept Master Card, Visa, American Express, Discover, PayPal, Money Orders and Cashier's Checks. Payment terms are only offered to government entities, hospitals and long term customers (2 years or more) with an approved credit application. 

Do you accept checks?

Checks are accepted but orders are not shipped until the check clears. Returned checks are subject to a $30 service fee. 

What is your Return Policy?

See our Returns and Refunds Webpage.